Terms & conditions

Reservation Process

To make a reservation with us, the main guest must be at least 16 years old. The maximum number of staying guests per room is specified in the room occupancy details on the website. If the person making the booking is different from the main guest, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out herein. Only the main guest and the named booking party are allowed to use the property and its facilities; any third-party visitors can only access with our express permission.

To secure any booking, we require a deposit to be paid in advance; this deposit amount is = .
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set out herein.

Payments can be made online / over the phone using a debit/credit card, as well as by digital bank transfer, cheque, or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers, or any other payments must be reimbursed by the main guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours, and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests do not honour this agreement or cause a disturbance/nuisance to other guests, neighbours, or the owners.

Check-in & Check-out

Guests must check in and check out by the times stated below;

• Check-in by: 14:00 and before 19:00 on day of arrival
• Check-out by: 11:00 on day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

• Cancellation made 15 days or more in advance of arrival date = Full deposit refund
• Cancellation made 14 days or less of arrival date = 50% of deposit refund
• Cancellation made 48 hours or less of arrival date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

In the rare event, we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the main guest for any damages caused during the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys/fobs/access cards will incur a replacement charge per key/fob/card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as signposted throughout the accommodation grounds and is in accordance with the Health Act 2006.

Pets & Service Dogs

We do not accept pets throughout the accommodation, except for service dogs. / We accept well-behaved dogs for the additional fee of £x per dog, to a maximum of 2 dogs. / We are a dog-friendly accommodation and accept dogs to a maximum of 2 dogs.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.